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National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited

Learners are living in an environment where job success involves external interaction such as participation, communication, and cooperation. In such an environment, learners realise they need a language of both the heart and the head which will involve dealing with people as they themselves learn. Act with Tact is crucial to harmony and greater productivity in the workplace!


Course Details

Date: 27 - 28 July 2020 (Monday & Tuesday)
Time: 10.00am to 5.00pm
Location: Online



age 50 and above

Course Fee $360 $72
(Plus receive $80 NTUC FairPrice voucher!)

Learning Outcome

Cultivate inspiring teamwork, to act with tact, using the special language of the virtues.

  • Identify teachable moments where the language of tact can be spoken
  • Identify and draw clear boundaries to manage workplace behaviour
  • Honor their own spirit (feelings) and those of others
  • Listen and companion others around them

Course Outline

Module 1 Speak the Language of the Virtues

How to say anything with Tact

  1. How to acknowledge a virtue when they see someone practicing it. Eg. “You were careful with the measurements...”, rather than “lucky you were not careless”
  2. How to guide and correct by naming the virtue involved while avoiding habits that shame and humiliate. Saying “What could you do to be helpful right now?” names the virtue whereas “Why are you so forgetful/lazy etc?” shames the employee
      • How to “catch” the employee /trainee doing the things right and acknowledge their efforts to improve at teachable moments
      • How to recognize that teachable moments are moments of awareness where the manager /trainer see or create an opportunity for the employee/trainee to master a virtue or character trait

Module 2 Set Clear Boundaries

  • Understand why employees/trainees need clear boundaries to work effectively.
  • How do managers/leaders establish boundaries that are specific, positive, and consistent?
  • How to set consequences that are restorative rather than retributive, and educative rather than punitive for the employee/trainee
  • How to communicate rules clearly, making sure that the recipient understands the reasons they are receiving a consequence if rules are broken

Module 3 Honour the Spirit

  • How to respect and honor that which makes each person unique, that is, their participation, importance, and self-esteem
  • How to create special times with special rituals to enhance the employee/trainee’s attitude and sense of belonging

Module 4 Listening and Companioning

  • How to ask door-opening questions to initiate conversations, questions that are open-ended & non-judgmental
  • How to practice listening and receptive silence
  • How to help employees identify which virtues might be useful to them in resolving their own issues rather than having their supervisors/teachers solve all their problems for them.



Phyllis Chew Ph.D. ACTA certified, taught at various public schools in Singapore before her professorial tenure at the National Institute of Education. She is a recipient of the Teacher of the Year Award, The Teaching Excellence Award as well as MCD’s Distinguished Long Service Award for Volunteerism.

  Click here to enquire 

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