News Highlight
sncf logo ORIGINAL
Reset
Change Font Size:

SPEC logo

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited


 

Course Details

Date: 19 & 20 October 2020
Time: 10.00am to 5.00pm
Location: Online


Fees

  Individual

Singaporean/PR
age 50 and above

Course Fee $360 $72 
COVID-19 Support $80 FairPrice Voucher

 

Course Objectives

We are now living in an environment where job success involves external interaction such as participation, communication, and cooperation. In such an environment, we would realize that we need a language of both the heart and the head which will involve dealing with people as we ourselves learn. Hence people managers and team leaders must understand that in today’s new workplace, they must be more intuitive; diverting from the traditional ways of leading that have become too predictable and uninspiring.

Act with Tact is crucial to harmony and greater productivity in the workplace!


Learning Outcome

This workshop aims to equip learners with the skills to cultivate inspiring teamwork, to act with tact, using the special language of the virtues.

  • Identify teachable moments where the language of tact can be spoken
  • Identify and draw clear boundaries to manage workplace behaviour
  • Honor their own spirit (feelings) and those of others.
  • Listen and companion others around them


Topics Covered

Module 1: Speak the Language of the Virtues

  1. How to say anything with Tact
  2. How to acknowledge a virtue when they see someone practicing it. Eg. “You were careful with the measurements…”, rather than “lucky you were not careless”
  3. How to guide and correct by naming the virtue involved while avoiding habits that shame and humiliate. Saying “What could you do to be helpful right now?” names the virtue whereas “Why are you so forgetful/lazy etc?” shames the employee.
    • How to “catch” the employee /trainee doing the things right and acknowledge their efforts to improve at teachable moments.
    • How to recognize that teachable moments are moments of awareness where the manager/trainer sees or creates an opportunity for the employee/trainee to master a virtue or character trait.


Module 2: Set Clear Boundaries

  • Understand why employees/trainees need clear boundaries to work effectively.
  • How do managers/leaders establish boundaries that are specific, positive, and consistent?
  • How to set consequences that are restorative rather than retributive, and educative rather than punitive for the employee/trainee.
  • How to communicate rules clearly, making sure that the recipient understands the reasons they are receiving a consequence if rules are broken.


Module 3: Honour the Spirit

  • How to respect and honor that which makes each person unique, that is, their participation, importance, and self-esteem.
  • How to create special times with special rituals to enhance the employee/trainee’s attitude and sense of belonging.


Module 4: Listening and Companioning

  • How to ask door-opening questions to initiate conversations, questions that are open - ended & non-judgmental.
  • How to practice listening and receptive silence.
  • How to help employees identify which virtues might be useful to them in resolving their own issues rather than having their supervisors/teachers solve all their problems for them.

 

Learning Methodology

To anchor the learning, the workshop incorporates interactive delivery of contents, trainer-led facilitation, sharing of industry best practices; mini case studies; plenary group sharing & discussions and skill practices; self-reflection/ assessment; individual/organisational action planning; etc.

 

Trainer

Phyllis Chew is Ph.D. ACTA certified and has taught at various public schools in Singapore before her professorial tenure at the National Institute of Education. She is a recipient of the Teacher of the Year Award, The Teaching Excellence Award as well as MCD’s Distinguished Long Service Award for Volunteerism.

  Click here to Register 

 


 For enquiries, please Call 8031 8318 or email to secretariat@spec.org.sg

The Registry of Co-operative Societies has informed the credit co-operatives in September 2019 of the Mandatory Induction Courses (“MIC”) for key officers. The MIC modules are designed to equip the key officers with basic understanding of the regulatory requirements and best practices for good governance.

 

Download the Course Outline 

 

Who should take this course?

We encourage all members of your Committee of Management and Key Officers from your respective co-operative to attend this MIC Module 2 training.


Training Details

Date/Time          

7 November 2020, Saturday

9am to 5pm

   
Trainer                    Ms. Rendy Chen
   
Venue          

Zoom

       
Registration Fees   $20 per person (After subsidy from CCF)

 

Registration

Please download the registration form and email to us at sncf@sncf.org.sg by Friday, 30 October 2020. For further information, please contact your respective Relationship Manager.


 Disclaimer:

  • If the minimum number of attendees for these classes is not met, the class will be cancelled or postponed till further notice.
  • SNCF reserves the right to make changes to any of the above details.

SPEC logo

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited


 

Course Details

Date: 21 & 28 August 2020
Time: 9.30am to 1.00pm
Location: 12 Arumugam Road, LTC Building B, 02-12A, S 409958
(MacPherson CC & DT MRT Exit B, Beside Caltex Station. Bus Stop:24,28,43,70,76,80,135,154,137)


Fees

  Individual

Singaporean/PR
age 50 and above

Course Fee $210 $42
(Plus receive $50 NTUC FairPrice voucher!)

 

Course Objectives

Performance Management is about motivating individuals to improve their performance and value add to the team. The key is about getting results by understanding people behaviours and what matters to them. It is about getting individuals acceptance of goals and standards. "What is to be achieved and what is in for me" and "How can I contribute and how it is to be achieved".


Learning Outcome

At the end of the session, participants will be better able to identify skills and knowledge deficiencies leading to performance that is below expectations. Participants will be better able to identify the cause or lack of willingness leading to performance that is below expectations.


Topics Covered

Elements of People Performance (3.5hrs)

  • When to Coach and when to Counsel 
  • The Process of People Coaching
  • Describing a Problem
  • Finding cause of a problem
  • Looking for solutions
  • Implementing Solutions 
  • The importance of Follow Up and Reinforcement

Surfacing an Attitude Problem (3.5hrs)

  • The Process of Performance Counselling
  • Understanding Defensiveness
  • Techniques for reducing defensiveness
  • Creating a Willingness to Change
  • Follow Up and Reinforcement

 

Training Delivery Method

ENTRY Behaviour: Participants give their approaches to a current or past problem (1.5 Hours).
EXPLANATION: Facilitator imparts a new approach to address the problem (2.0 Hours).
EXERCISE: Participants work on exercises designed to internalise and translate concepts into practice (2.0 hours).
APPLICATIONS: Participants use the new concepts and practices learnt to the problems they raised (1.5 hours).


Trainer: Mr. Ong Teong Wan

Academic Qualifications: BA, Dip Ed (Singapore), Post Grad Teacher Trainer (Oxford), MBA (International Business) Univ of Southern California, USA. Certification: Certified Instructor-Kepner Tregoe Associates, Certified Facilitator-Louis Allen Management Systems.

26 years Corporate Training Consultant, SIM. Training Experience: Founding President, STADA. 5 years Group Director (HR) Union Carbide Group in Singapore. 5 years Area Training Manager, National Semi-Conductor Singapore. 5 years Teachers Training College Lecturer/Professional Staff SEAMEO Innotech Centre.




  Click here to enquire 
Ang Hin Kee
Mr Ang Hin Kee, newly appointed CEO of SNCF

Seasoned unionist Ang Hin Kee will from 1 November 2020 be the Chief Executive of the Singapore National Co-operative Federation (SNCF), succeeding Ms Dolly Goh.

Mr Ang's appointment will be concurrent with his current roles as the Assistant Director-General of the National Trades Union Congress (NTUC), and its Director of Operations and Mobilisation.

Mr Ang brings to SNCF more than 15 years’ experience in working closely with the ground to ease employment and employability concerns. Most recently, from May 2011 till June 2020, he was the Member of Parliament in the Ang Mo Kio Group Representation Constituency.

In taking over the SNCF baton, he will be steering a co-operative movement that has been rooted in Singapore for more than 95 years, and whose resilience and adaptability is yet again being tested by the sudden, widespread changes from COVID-19. Brick by brick, the co-operative movement has helped build the nation by providing affordable daily essentials, education and training, healthcare, financial services, recreation, and employment opportunities, as well as increase inclusion of the less advantaged, such as the elderly and vulnerable.

Mr Ang said, “Co-operatives exist to benefit members and help to improve lives. COVID-19 underscores the social role of co-operatives in helping members tide over difficult times from holding prices of everyday essentials to providing special loans, monetary and other forms of donations. In sharing a common set of values and principles to enhance the cohesiveness of society, co-operatives have shown again and again the power of Singaporeans working together to ride out the fiercest storms.”

He continued: “COVID-19 has disrupted the old ways, changing the way people live, work and play. It also presents opportunities for the co-operative movement to help build a new normal that is more caring and inclusive. I am humbled to have this fresh opportunity to steer the co-operative sector to help businesses and individuals to adapt and thrive in these volatile times. I also look forward to working closely with our co-operatives to strengthen their businesses so that they can better serve the interests of their members and meet the needs of the broader community.”

Alongside the Government’s many financial lifelines to help Singaporeans tide over the pandemic’s severe impact, the co-operative movement rolled out initiatives to support the community through this challenging time. Demonstrating co-operative values of self-help, mutual help, care for community and co-operation, one of SNCF’s youngest members, GP+ Co-operative, joined hands with the Singapore Statutory Boards Employees’ Co-operative Thrift and Loan Society to enable the distribution of more than 10,000 masks to migrant workers. NTUC FairPrice Co-operative had also pledged S$500,000 for those in need.

SNCF Chairman Kwek Kok Kwong said Mr Ang has much to contribute to the movement from his many years at the forefront addressing evolving employment and societal needs. Mr Kwek said, “With his extensive experience in labour matters and grassroots connections, Hin Kee will help us identify faster, and in more targeted ways, how best to reinvent our businesses and support our stakeholders.”

As SNCF is also a strong advocate of lifelong learning, Mr Kwek is heartened that Mr Ang is well-acquainted with upskilling and reskilling issues, an area that is much needed for workers to stay relevant in a fast changing world. From 2012 till 2018, Mr Ang was the Executive Secretary of the Education Services Union. He is currently Advisor to the Ngee Ann Polytechnic Academic Staff Union.

Mr Kwek said: “I look forward to Hin Kee leading the co-operative movement to better engage the youths of today in our unique model of business to do good and do well. Their embracing of the co-operative principles of self-help and mutual assistance will do much to sustain collectively in these disruptive times.”

SPEC logo

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited


 

Course Details

Date: 7 & 14 August 2020
Time: 9.30am to 1.00pm
Location: 12 Arumugam Road, LTC Building B, 02-12A, S 409958.
(MacPherson CC & DT MRT Exit B, Beside Caltex Station. Bus Stop:24,28,43,70,76,80,135,154,137)


Fees

  Individual

Singaporean/PR
age 50 and above

Course Fee $210 $42
(Plus receive $50 NTUC FairPrice voucher!)

 

Course Objectives

Relationship building is the process of individuals developing their diverse life skills in social and business networks. The ability to communicate, empathise and motivate others is a fundamental skill that is the basis for building trust, influencing, closing deals, and sustaining social and business relationships across different generations and diverse cultures in Singapore.


Learning Outcome

Participants will be better able to listen more effectively and handle conflicting situations resulting in win-win outcomes. Provide positive Feedback on what is done right and constructive feedback on what is done incorrectly to encourage a willingness to maintain good performance and correct mistakes made.


Topics Covered

Communication (3.5 Hours) What Turns People on and What Turns People Off. Effective Listening. What it is and Why it is important. How and when to Listen Effectively. Benefits and Pitfalls in Listening Effectively. Handling Conflict Situations. What is a Conflict Situation? Why it is important to handle it well. How to resolve a conflict situation with a win-win outcome. When to Handle Conflicts. Benefits and Pitfalls to avoid.

Motivation (3.5 hours) • Giving Credit when due- it is effect on people. • What is Giving Credit? • How and when to Give Credit effectively. • Benefits and Pitfalls to avoid. • What is Constructive Feedback? • Constructive Feedback and its effect on a performer.

 

Training Delivery Method

ENTRY Behaviour: Participants give their approaches to a current or past problem (1.5 Hours).
EXPLANATION: Facilitator imparts a new approach to address the problem (2.0 Hours).
EXERCISE: Participants work on exercises designed to internalise and translate concepts into practice (2.0 hours).
APPLICATIONS: Participants use the new concepts and practices learnt to the problems they raised (1.5 hours).


Trainer: Mr. Ong Teong Wan

Academic Qualifications: BA, Dip Ed (Singapore), Post Grad Teacher Trainer (Oxford), MBA (International Business) Univ of Southern California, USA. Certification: Certified Instructor-Kepner Tregoe Associates, Certified Facilitator-Louis Allen Management Systems.

26 years Corporate Training Consultant, SIM. Training Experience: Founding President, STADA. 5 years Group Director (HR) Union Carbide Group in Singapore. 5 years Area Training Manager, National Semi-Conductor Singapore. 5 years Teachers Training College Lecturer/Professional Staff SEAMEO Innotech Centre.




  Click here to enquire 

 TGA QnA 3

 

The Singapore National Co-operative Federation will be holding its 14th Triennial General Assembly on:

Date:                    Thursday, 3 September 2020 
Time:                    3:00 P.M.
Venue:                 Live audio-visual webcast


The following documents & information may be accessed using the login details made available to all delegates in the Annex C of the Notice of 14th Triennial General Assembly (TGA):

  • Question and answers to all substantial and relevant matters raised by the affiliate(s)
  • The minutes of the last TGA (please refer to SNCF Financial Report FY2017-FY2019)
  • SNCF Financial Report FY2017-FY2019
  • SNCF TGA Report FY2017-FY2019
  • Proposed Amendments to the By-Laws of the Federation

SPEC logospec training course inspire teams

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited



Learners are living in an environment where job success involves external interaction such as participation, communication, and cooperation. In such an environment, learners realise they need a language of both the heart and the head which will involve dealing with people as they themselves learn. Act with Tact is crucial to harmony and greater productivity in the workplace!

 

Course Details

Date: 27 - 28 July 2020 (Monday & Tuesday)
Time: 10.00am to 5.00pm
Location: Online


Fees

  Individual

Singaporean/PR
age 50 and above

Course Fee $360 $72
(Plus receive $80 NTUC FairPrice voucher!)

 
Learning Outcome

Cultivate inspiring teamwork, to act with tact, using the special language of the virtues.

  • Identify teachable moments where the language of tact can be spoken
  • Identify and draw clear boundaries to manage workplace behaviour
  • Honor their own spirit (feelings) and those of others
  • Listen and companion others around them


Course Outline

Module 1 Speak the Language of the Virtues

How to say anything with Tact

  1. How to acknowledge a virtue when they see someone practicing it. Eg. “You were careful with the measurements...”, rather than “lucky you were not careless”
  2. How to guide and correct by naming the virtue involved while avoiding habits that shame and humiliate. Saying “What could you do to be helpful right now?” names the virtue whereas “Why are you so forgetful/lazy etc?” shames the employee
      • How to “catch” the employee /trainee doing the things right and acknowledge their efforts to improve at teachable moments
      • How to recognize that teachable moments are moments of awareness where the manager /trainer see or create an opportunity for the employee/trainee to master a virtue or character trait


Module 2 Set Clear Boundaries

  • Understand why employees/trainees need clear boundaries to work effectively.
  • How do managers/leaders establish boundaries that are specific, positive, and consistent?
  • How to set consequences that are restorative rather than retributive, and educative rather than punitive for the employee/trainee
  • How to communicate rules clearly, making sure that the recipient understands the reasons they are receiving a consequence if rules are broken


Module 3 Honour the Spirit

  • How to respect and honor that which makes each person unique, that is, their participation, importance, and self-esteem
  • How to create special times with special rituals to enhance the employee/trainee’s attitude and sense of belonging


Module 4 Listening and Companioning

  • How to ask door-opening questions to initiate conversations, questions that are open-ended & non-judgmental
  • How to practice listening and receptive silence
  • How to help employees identify which virtues might be useful to them in resolving their own issues rather than having their supervisors/teachers solve all their problems for them.

 

Trainer

Phyllis Chew Ph.D. ACTA certified, taught at various public schools in Singapore before her professorial tenure at the National Institute of Education. She is a recipient of the Teacher of the Year Award, The Teaching Excellence Award as well as MCD’s Distinguished Long Service Award for Volunteerism.


  Click here to enquire 

News Highlight

Mr Ang Hin Kee, NTUC’S Assistant Director-General,...
Mr Ang Hin Kee, NTUC’S Assistant Director-General, to helm the Singapore National Co-operative Federation

Mr Ang Hin Kee, newly appointed CEO of SNCF Seasoned unionist Ang Hin Kee will from 1 November 2020 be the Chief Executive of the Singapore National  [ ... ]

Read More ...
Training: MIC Module 2 - Governance Guides on Inte...

The Registry of Co-operative Societies has informed the credit co-operatives in September 2019 of the Mandatory Induction Courses (“MIC”) for key  [ ... ]

Read More ...
SNCF Triennial General Assembly (TGA)
SNCF Triennial General Assembly (TGA)

    The Singapore National Co-operative Federation will be holding its 14th Triennial General Assembly on:

Date:  &nb [ ... ]

Read More ...
Other Articles

coop logo green text inverse

Singapore National Co-operative Federation
510 Thomson Road #12-02
SLF Building, Singapore 298135
Email: sncf@sncf.org.sg
Tel (65) 6602 0747, Fax (65) 6259 9577

Like Us on Facebook

2019 SNCF footer Facebook img

Subscribe

Get the latest Co-op news and events here. Signup now.

I agree with the Terms and Conditions
Read our Privacy Policy.